Note: Before moving on to the next method, check for any latest Windows updates and install it. On the “ Troubleshooting” window, click on “ View All” on the left pane.įollow the on-screen instructions to complete the troubleshooting process.Ĭheck if you are able to scan. Type “ Troubleshooting” in the search bar. What are the troubleshooting steps did you try to resolve the issue?ĭid you download and install the latest drivers for the device from the Brother website?ĭo you get any error message or error code?įollow these methods and let us know the results: In order to provide you with a quick resolution, please reply to these questions: Path: FileBrowser / GPS CARD(or Flash) / iGO_Pal / iGO719WD.Thank you for posting your query in Microsoft Community and giving us an opportunity to assist you.Īs per the description, you are facing issues with Brother 7360N printer. **Ħ)You can delete dmcu.img and update.zip file in the SD card or unplug the USB drive after system updating completed.ħ)To continue to use the Built in Navigation please Install “iGO app “from the SD card again.( Or copy the whole iGO_Pal folder from the GPS card to the internal flash, then install the apk file in the internal flash.)
**Please note that after booting back up for the first time after “SYSTEM UPDATE” it take a bit longer initially but will but up normal after this.Please keep the power on when the system is updating and wile the head unit is booting. Or you can copy these 2 files to the SD card.ģ) Plug the SD card or the USB drive into the Female Black USB port.Ĥ) Navigate to the system menu by clicking on Settings>System >MCU updates ( press Install when prompted) the system will reboot.ĥ) After the system reboot Navigate back to System by clicking on Settings>System>System updates ( press Install when prompted) the system will reboot(Please select the option of Wipe and format the data in flash.) Then copy the two files (dmcu.img and update.zip) from your (Pc/Mac) to the main directory ((REMINDER DO NOT Unzip or place these files in a folder)). 1) Please download the MCU (For all of version ) and the corresponding system firmware designated for your device in above two links to your (PC/Mac) ((Do Not Unzip or place these files in a folder)).Ģ) If you are utilizing a USB memory stick it is much easier to connect the usb stick to the usb female port on the unit.
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